Direct Debit Information

• After installation, your first direct debit will be taken within 7 days for your prorated invoice for the remainder of the month

• After the first direct debit, each month your direct debit will be taken on the 1st of the month in correlation with your monthly invoice

• Failure of direct debits will result in further charges as per our terms and conditons

• Direct debits will be taken from our direct debit partner GoCardless

• To alter your bank account details please raise a ticket on the portal

Client Portal

• The client portal is accessible via our website, your username is the email address you signed up with initially.

• Invoices can be found on the client portal, payments shown on the portal might be slightly delayed

• Technical issues that can't be resolved must be reported by raising a ticket on the client portal

Cancellation of Services

• To cancel a service please raise a ticket on the portal giving us 30 days notice, you will then be contacted to arrange the deinstallation of the equipment

• Equipment that can't be retrieved / damaged equipment will be charged a fee of £120 as per our terms and conditions